How to Order

Download and print the ORDER FORM. Orders may be submitted by fax or telephone, or mail. Our knowledgeable customer service staff can provide answers to your questions about products, prices, and availability. See our Terms and Policies below for details about placing an order.

Graphics DFW
703 McKinney Avenue #110
Dallas, Texas 75202

phone   214 741 4111
toll free   866 741 4111
fax   214 741 3003

info@gdfw.com

Terms and Policies

Payment
We accept most major credit and debit cards, bank fund transfers, and company or personal checks in pre-payment of your order. We regret that we can not accept COD orders.

GDFW will send you an Order Confirmation including the final pricing with applicable discount, tax and shipping charges. Note: For orders over $500. you will need to sign and return the Order Confirmation to complete your order.

Customers are encouraged to apply for a Commercial Charge Account by application to GDFW. Accounts are subject to approval. Our terms are net 30 days. Contact our Customer Service department for more information.
Tel. (866) 741-4111

Pricing
Prices are subject to change, however you will receive notice of any pricing change in the Order Confirmation sent to you upon receipt of your order. The applicable tax and freight charge will also be shown.

Freight
We charge only the actual carrier charges (UPS, FedEx, Lone Star, or Common Carrier). This allows us to have a “no minimum order” policy, as well as expedited delivery, as requested.

Taxes
We add sales tax (8.25%) to all orders unless tax exempt status has been established.

Discounts
We extend the following additional discounts based on the net value of your order:
• $1,000.00 to $2,499.99 7.5%
• $2,500.00 and over 10 %

Service
Service for us means meeting your needs as fast as we can. If we are not providing you with excellent service, please contact our General Manager, George Horter (866) 741-4111.

Quality
We rely on fifty (50) years of experience and the resources of hundreds of suppliers and distributors to ensure that we do not deliver mistakes. We guarantee that you will be pleased with your purchase.

Returns
Returned merchandise results in expense and inconvenience for all. If the need arises to return merchandise, we ask that you abide to a simple and straightforward policy – speak with us before taking any action.

You will receive an 80% credit for all merchandise returned in new, resalable condition within 30 days of purchase. Regrettably not all items are returnable -- books, kits, digital products, and audio/visual items are returnable only if unopened.

If we have made a mistake with your order we will we will absorb the costs to correct the problem. Should a problem arise with your order, we ask that you notify us within seventy-two (72) hours of receipt of your purchase. Please specify the order number and the nature of the issue.

We appreciate and thank you for your business.